Returns & exchanges

In-store purchases

Exchanges are welcome within 14 days of purchase, as long as items are in original condition with tags and packaging attached. Bring your receipt for faster processing.

• If we ordered an item in for you because we didn’t have it in stock, that order is final sale — see “Items ordered in for you” below.
• Returns over $300 require manager approval — see “Large-quantity returns” below.

Online orders

Need a different size, colour or style? Just email us and we’ll help. A few things to know:

• Once an order is placed we’re unable to cancel it, and change-of-mind returns aren’t refunded.
• Exchanges must be initiated within 14 days of delivery.
• Shipping charges are non-refundable.
• Customers are responsible for return shipping costs — except on faulty items, where we cover it.
• If we ordered an item in for you because we didn’t have it in stock, that order is final sale — see “Items ordered in for you” below.
• Returns over $300 require manager approval — see “Large-quantity returns” below.

Return requirements

To qualify for an exchange or store credit, your item must be:

• In the same condition as received — unworn, unwashed and unused.
• With all original tags attached.
• In the original packaging.

When we receive your item we’ll inspect it and issue store credit you can use both in-store and online.

Faulty or damaged items

If an item arrives damaged, turns out to be faulty, or isn’t what you ordered, that’s on us — not you. Email us with your order number and a photo and we’ll put it right.

• We’ll replace the item, or issue store credit or a refund, whichever is appropriate.
• We cover return shipping on faulty items.
• The 14-day change-of-mind window doesn’t limit this, and neither does “Final Sale”.

Nothing on this page takes away the consumer rights you have under the law where you live. Those rights apply to every purchase, whatever our own policy says.

Final sale items

Only items clearly marked “Final Sale” or discontinued items fall under this category. Discounted items or promo-code purchases aren’t automatically final sale unless stated. Final sale never applies to faulty or damaged goods.

Items ordered in for you

If we don’t carry an item in stock and order it in specifically for you, that order is final sale — we can’t return it to our supplier, so we’re not able to accept a return or exchange.

Large-quantity returns

Returns over $300 require manager approval and may be accepted in part, offered as store credit only, or declined at our discretion. This protects us from large swings in inventory that we can’t always resell.

Free shipping & returns

We offer free shipping on orders over $150 within Canada. If a return brings your order total below $150, a $10 + tax shipping fee is deducted from your store credit.

Return address